Minimum of 3 to 4 years of experience as a Desktop Support Engineer role or in an IT Support role. Middle East experience preferable Experience in supporting IT Services as per ITIL Service Management Standards. Extensive experience in handling incidents related to Windows Operating Systems and Microsoft Office application suite. Extensive experience in troubleshooting Antimalware incidents. Experience in troubleshooting network LAN, WAN and WLAN incidents and liaising with Internet Service Providers ISPs for network incidents resolution. Experience in usage of Service Management Tool such as ServiceDesk plus, Remedy or equivalent for logging, documenting and closing incidents and service requests. Experience within a Multinational company.